Interaction Studio

Gone are the days of siloed data and disjointed customer experiences. As an accredited Interaction Studio implementation Salesforce partner, we're proud to support this innovative new Marketing Cloud feature. 

 

Interaction Studio enables exceptional customer engagement through real-time delivery of highly personalised and relevant interactions at every step of the customer journey. 

Interaction Studio listens to how customers are interacting with your brand across all your channels, interpreting this data to understand how each individual acts in order to eliminate pain points and provide a more relevant, engaging and effective customer interaction at every touch point. 

*Note: The name Marketing Cloud Personalization is used to refer to Interaction Studio in some markets.

Be tailored

Dynamic personalisation allows marketers to deliver the most targeted messaging, optimal experience or relevant offer to individual customers at the right moment through the right channel. 

Customise the content on your website based on what the customer viewed last time, automatically send an offer for the product your customer was most recently looking for, or address customer queries with remarkable service levels.

Interaction Studio provides endless scope to not only engage, but delight your customers at every stage of their journey resulting in exceptional customer experience and improved customer retention.

Our team was one of the first in New Zealand to become certified in Salesforce Interaction Studio implementation. We make it our business to embrace the latest innovative technology to deliver genuine value to our clients and are excited about the tangible benefits Interaction Studio delivers. 

The ultimate customer engagement tool

Gain a comprehensive view of individual customer affinities and intent, removing the pain points of a disjointed customer experience. 

Icon_individual.png
Individual insights

Deliver dynamic, relevant and consistent content to individual customers in real time throughout the entire customer lifecycle. 

Icon_dynamic.png
Dynamic, relevant content

Leverage in-depth behavioural analytics and existing data sources  to deliver truly personalised interactions with customers via their preferred devices. 

Icon_customerbehaviour.png
Behavioural analytics

Ready to get started?

Ready to start your digital transformation journey? Our Interaction Studio implementation packages start from NZD $38,000 per month*.

*Indicative baseline pricing only, please view rates and packages for more detailed pricing information.