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Great customer service requires the agility for your team to rapidly evolve in the face of new customer challenges. We design service platforms that scale with your need and that your team can operate from anywhere.

Salesforce Service Cloud

Service Cloud Packages 

  • Base service setup
  • 1 web support form
  • Escalations
  • 5 x case custom fields
    email to case
  • Service console
  • Up to 10 users created
  • 2 x custom profiles
  • 4 hours of training

START

Start Package PLUS:
  • Live Agent 
  • Up to 5 case queues
  • Omni-channel
  • 2 x entitlement processes
    unlimited custom fields
  • 8 hours of training

PRO

Pro Package PLUS:
  • Einstein BOT with business hours & knowledge integration
  • CTI/Phone integration (Dialpad, NVM or similar) for click to dial and inbound call routing
  • 16 hours of training
    walkthrough videos of major functionality
  • 16 hours of data import

ULTIMATE

In today's highly competitive and fast paced environment your customers demand fast, personalised engagement, whilst your CEO wants higher satisfaction with lower costs.

 

Our team has extensive experience deploying Service Cloud implementations that delight customers and improve staff engagement.

Streamline your teams access to information, interface and automate mundane tasks.  Empower support agents to securely work from anywhere.

Make informed decisions based on dashboards, AI-powered insights and predictions.

Deep telephony integration through our experience with Dialpad, NewVoiceMedia, Amazon Voice and 8x8

Our team will work to identify your customer service goals and then execute a plan to deliver success. In conjunction with our Intelligent 360 approach we’ll help you centralise and identify relevant customer data points to segment and engage with a single view of the customer.