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Support Services

Be supported

We value relationships over transactions. We understand the need for every project to deliver real value in a continual progression towards the ideal future state.

 

This is why we're in it for the long haul. Rather than adopting an 'implement and run' approach, we prefer to support our customers through the critical early stages of a new technology roll out, providing practical guidance, peace of mind and above all, ensuring your implementation is a complete success.

We can also work as an extension of your team for short or longer term periods, bolstering your internal capacity to get your Salesforce CRM or Marketing Cloud solutions humming, identifying opportunities for improvement or adding specific functionality where required. 

We offer a range of support packages that are tiered to suit a range of customer needs, regardless of where you are on your transformation journey.

Support packages tailored to your needs

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Designed to provide peace of mind in the early stages of user adoption, this package allows for our team to be on hand to help embed new processes, provide training support, answer any questions, and optimise processes once the first few weeks of data is captured. 

Post implementation package

0 to 3 months

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When you don't have the internal resource available optimise your Salesforce CRM or Marketing Cloud solutions, we can step in as an extension of your team. We can be on hand to implement updates, identify opportunities for improvement, conduct AB Tests and generally deliver whatever is needed to get the best from your platform. 

Managed services

3 months +

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There's nothing worse than paying a hefty ongoing license fee and never quite feeling that you're getting the most out of it. Our strategic support packages are designed to help you ensure that you are getting maximum business value from your Salesforce investment.

Strategic support packages